Your new hair extensions can be treated much like your natural, long hair. However, it's crucial to note that certain practices like using hot water and shampoo directly can be damaging. Unlike your natural hair, commercial human hair extensions aren't nourished by the scalp, which necessitates some adjustments in care. Pre-Shampoo Conditioning: Before shampooing, it's important to pre-condition your hair extensions. This process helps protect the hair during the shampooing by providing necessary hydration that it no longer receives naturally. Shampooing: You can shampoo your hair as usual but allow the shampoo to gently rinse through the preconditioned extensions. This method ensures that the extensions are cleaned without being stripped of moisture. Deep Conditioning: After shampooing, apply a deep conditioner to the hair extensions. This step is crucial for maintaining the health and vitality of the hair. Let the conditioner sit for a few minutes to penetrate deeply before rinsing it out with lukewarm or cool water, which helps seal in moisture and reduces potential heat damage. Post-Care Recommendations: Your stylist will recommend specific products designed to keep your extensions looking healthy and vibrant. Following these tailored suggestions will help ensure your extensions remain in excellent condition and extend their longevity. For the best results and to maintain the integrity of your extensions, always follow the specific care instructions provided by your stylist or the extension manufacturer.

Yes, you can treat your new hair extensions just like your own natural, long hair. If you need tips on handling and maintaining your extensions to ensure they look fabulous and last longer, don't hesitate to give us a call. We're here to help you every step of the way!

Please note that the online color chart may be represented differently on various computer monitors. To ensure accuracy and your satisfaction, we provide color and texture charts on our website. However, due to the subtle differences between shades, we recommend taking one of the following steps to avoid any confusion or mistakes: Color Chart Page: You can look at our color chart page to see the colors,, which helps in making a more informed decision. Send a Hair Sample: For a perfect match, consider sending us a sample of your hair. We'll find the closest match from our available shades.

On average, a full head of hair extensions can last anywhere from three to six months with proper care. With diligent maintenance and attention, this timeframe can even be extended. Taking great care of your extensions is key to maximizing their lifespan and ensuring they look their best for as long as possible.

Generally, an average person requires about 400 grams of hair for a full head of hair extensions. The specific amount may vary depending on the desired fullness and the coverage area of your natural hair. For a fuller look or larger areas, additional hair may be necessary.

Yes, our hair extensions are available in a wide array of colors and textures to suit diverse styling needs. Whether you prefer the look of permed or relaxed hair, we offer these textures alongside many others to perfectly match your desired style.

We use only the highest quality human hair for our extensions. Each piece is carefully selected to ensure a perfect match with your natural hair color, highlights, and texture. This meticulous selection process guarantees that your extensions blend seamlessly and enhance your overall look.

Generally 14-28 days, however we aim to completed in 5-7 days depending on what is required.

We use mainly HD Lace, sometimes transparent lace.

CLICK HERE to access our custom order request form. Please provide as much detailed information as possible to help us tailor your order to your specific needs. We're here to ensure your hair extensions are exactly as you envision!

After washing your wig, gently squeeze out excess water with a towel—avoid wringing or twisting the hair. To preserve the wig's original wave pattern, wrap the hair around rollers and allow it to air dry. Once dry, you can use a curling iron to restyle the wig according to your preference. Caring for Wigs with Tighter Curls For wigs with tighter curls, apply curl-defining products such as mousse or hair spray after washing to maintain and enhance the curls. These products help define the curls while providing hold and reducing frizz, ensuring your wig keeps its vibrant, curly appearance.

To ensure your wig remains tangle-free and maintains its shape, we recommend placing it on a wig stand or mannequin head when not in use. This practice helps preserve the wig's form and prevents the fibers from becoming matted. Additionally, store your wig in a cool and dry environment to protect its quality and prolong its lifespan. Proper storage is key to keeping your wig looking its best for future wear.

An order can be cancelled within 7 hours if the order was not yet processed. To find out if your order was processed, contact Petti's Wig and Haircare by email at info@pettiwigs.com or WhatsApp 226.920.9752.

Orders are typically processed within 1 business day. Custom-made wigs may have a processing time of 5-7 business days, with a maximum wait time of three weeks.

Shipping times and costs vary based on your location and the shipping method chosen. Standard delivery usually takes 5-7 business days, while express shipping takes 1-3 business days. Please note that delivery times do not include weekends and statutory holidays.

International orders may be subject to import duties and taxes, which are the customer’s responsibility. Please check with your local customs office for more information.

Deliveries are made on business days. Ensure your delivery address is accessible and provide a contact number in case the delivery service needs to reach you.

We offer optional shipping insurance. If you need a refund due to shipping issues, the case will be evaluated individually.

Custom-made Wigs: There will be no refunds or exchanges on custom-made items. Other Products: All other items can be exchanged within 3 business days unused and unopened.

We aim to please our customers and require excellent communication from our customers in order to fulfill your needs. Please be sure to know of the color that you are requesting, as some colors may not come out the same as pictures. Please also note that colors may change in tones, however, we try to match each color as closely as possible.

Please ensure to select the correct head circumference size and wig type when placing your order. Kindly note that there are no refunds or exchanges available for custom-made wigs. We offer one adjustment free of cost. While we strive to match requested colors as closely as possible, variations may occur, particularly for highlighted units. Expect a maximum wait time of three weeks for custom units; however, we aim to complete each unit within 5 – 7 business days whenever possible.

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